Terms of Service

Last updated: July 1, 2026

1. Acceptance of Terms

By accessing or using the IGS website, platform, APIs, mobile applications, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Services.

These Terms apply to all visitors, users, and customers, including those who access the Services on behalf of an organization ("you" or "your").

2. Description of Services

IGS provides enterprise software solutions including but not limited to:

• On-premise and cloud-based AI agent deployment.
• Software workflow automation and robotic process automation (RPA).
• Mobile and web application development with embedded AI.
• AI strategy consulting and custom integration services.
• Document intelligence, data extraction, and financial modeling automation.

Specific service scope, deliverables, and service levels are defined in the applicable Statement of Work (SOW) or Order Form executed by both parties.

3. Account Registration and Security

You must provide accurate and complete information when creating an account. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

4. Intellectual Property Rights

4.1 Our IP

The IGS platform, software, algorithms, models, documentation, and all related intellectual property are owned by IGS or our licensors. These Terms do not grant you any ownership rights. You receive a limited, non-exclusive, non-transferable license to use the Services as intended.

4.2 Your Data

You retain all rights to the data, documents, and content you upload or process through our Services ("Customer Data"). We process Customer Data solely as necessary to provide the Services. We do not use Customer Data to train or improve our models unless explicitly agreed in writing.

4.3 Feedback

Any suggestions, ideas, or feedback you provide may be used by IGS without compensation or obligation.

5. Acceptable Use

You agree not to:

• Use the Services for any illegal, fraudulent, or unauthorized purpose.
• Attempt to reverse engineer, decompile, or extract source code.
• Circumvent access controls, rate limits, or security measures.
• Upload malicious code, viruses, or harmful content.
• Use the Services to process data without necessary rights or consents.
• Interfere with or disrupt the integrity or performance of the Services.

6. Data Privacy and Security

Our handling of your personal data and Customer Data is governed by our Privacy Policy and any applicable Data Processing Agreement (DPA). We implement industry-standard security measures including:

• Encryption at rest (AES-256) and in transit (TLS 1.3).
• Access controls, audit logging, and multi-factor authentication.
• SOC 2 Type II compliance and HIPAA safeguards where applicable.

For on-premise deployments, data never leaves your infrastructure unless explicitly configured otherwise.

7. Payment Terms

Fees are as set forth in the applicable Order Form or SOW. Unless otherwise agreed:

• Invoices are due within 30 days of receipt.
• Services are billed monthly or annually in advance.
• Fees are non-refundable except as expressly stated.
• Late payments may incur interest of 1.5% per month.

8. Confidentiality

Each party agrees to maintain the confidentiality of the other's confidential information disclosed during the course of engagement. Confidential information includes business data, trade secrets, product plans, and Customer Data. This obligation survives termination for 3 years.

9. Service Level and Support

We provide enterprise-grade support with the following targets:

• Platform Uptime: 99.9% availability (excluding scheduled maintenance).
• Critical Issues: Response within 1 hour, 24/7.
• Standard Issues: Response within 4 business hours.

Detailed SLAs are defined in the applicable SOW.

10. Limitation of Liability

To the maximum extent permitted by law:

• IGS shall not be liable for indirect, incidental, special, or consequential damages.
• Our total liability for any claim arising from these Terms or the Services is limited to the fees paid by you in the 12 months preceding the claim.
• These limitations do not apply to liability for gross negligence, fraud, or death/injury.

11. Indemnification

You agree to indemnify and hold IGS harmless from claims arising from your violation of these Terms, misuse of the Services, or infringement of third-party rights.

12. Term and Termination

• Subscription terms are as specified in your Order Form.
• Either party may terminate for material breach with 30 days written notice if uncured.
• We may suspend access for violations of these Terms or legal requirements.
• Upon termination, you must cease using the Services. Your data will be exported and deleted per our standard procedures.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes shall first be resolved through good-faith negotiations. If unresolved, disputes shall be referred to binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA).

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the platform. Continued use after the effective date constitutes acceptance.

15. Contact

Email: igs@neuriva.ai
Phone: +20 110 879 8713
WhatsApp: +20 110 879 8713