Privacy Policy

Last updated: July 1, 2026

1. Introduction

IGS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (neuriva.ai), use our platform, or interact with our services.

We comply with GDPR, CCPA, HIPAA, and other applicable data protection regulations. If you have any questions, contact us at igs@neuriva.ai.

2. Information We Collect

2.1 Personal Information You Provide

• Contact Data: Name, email address, phone number, company name, job title.
• Account Data: Username, password, account preferences.
• Communications: Emails, messages, and inquiries you send us.
• Demo Requests: Information you provide when requesting a product demonstration.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, clicks, navigation patterns.
• Device Data: IP address, browser type, operating system, device identifiers.
• Cookies: We use essential cookies for functionality and analytics cookies to improve our service.

2.3 Information from Third Parties

We may receive information from business partners, analytics providers, and publicly available sources, always in compliance with applicable law.

3. How We Use Your Information

• To provide, operate, and maintain our platform and services.
• To process your demo requests and respond to inquiries.
• To improve, personalize, and develop new features.
• To send service-related communications (not marketing).
• To comply with legal obligations and enforce our terms.
• With your consent, to send marketing communications (you may opt out at any time).

4. Legal Basis for Processing (EEA Users)

If you are in the European Economic Area, we process your personal data under the following legal bases:

• Consent: Where you have explicitly agreed.
• Contract: Processing necessary to fulfill our agreement with you.
• Legitimate Interests: For improving our services, security, and direct marketing (with opt-out).
• Legal Obligation: Where required by law.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Trusted vendors who help us operate our platform (e.g., cloud infrastructure, analytics). All processors are bound by strict data processing agreements.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data, including:

• AES-256 encryption at rest and TLS 1.3 in transit.
• Access controls, multi-factor authentication, and audit logging.
• Regular security assessments and penetration testing.
• SOC 2 Type II compliance framework.
• HIPAA-compliant safeguards for protected health information.

See our Security page for detailed information.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, data is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for direct marketing or legitimate interests.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any rights, contact us at igs@neuriva.ai. We will respond within 30 days.

9. Cookies

We use the following types of cookies:

• Essential Cookies: Required for website functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (e.g., page views, traffic sources).
• Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

10. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for transfers from the EEA.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via our website or email. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related inquiries or to exercise your rights:

Email: igs@neuriva.ai
Phone: +20 110 879 8713
WhatsApp: +20 110 879 8713